St. Elizabeth Hospital Receives Outstanding Patient Experience Award(TM)
Representatives from HealthGrades®, the leading independent healthcare ratings organization, were at St. Elizabeth Hospital on September 22nd, to recognize the hospital with its Outstanding Patient Experience Award.TM the HealthGrades Patient Experience Award recognizes hospitals providing the best patient experience in the nation, according to surveys of their patients overseen by the Centers for Medicare and Medicaid Services.
This is the second year in a row that St. Elizabeth Hospital has been recognized for outstanding patient experience by HealthGrades. It is the only hospital in this area to receive this award. “We are very honored to receive this prestigious award from HealthGrades. It certainly validates the efforts that the team members of St. Elizabeth Hospital put forth on a daily basis to provide the highest quality care and service to our community,” said St. Elizabeth Hospital President and CEO, Dee LeJeune. “We always strive to put our patients and their families first, and this award speaks to our efforts in doing this,” she said.
Hospitals who received the Outstanding Patient Experience Award, including St. Elizabeth Hospital, ranked in the top 10% among the 3,775 hospitals that participated in the annual Hospital Consumer Assessment of Healthcare Providers and Systems survey, or HCAHPS, received the HealthGrades 2010/2011 Outstanding Patient Experience Award™.
“More than ever, patients realize that they have a choice of local hospitals for procedures and treatments,” said Rick May, MD, a vice president with HealthGrades. “In addition to comparing hospitals on patient outcomes, now they can also see which hospitals perform well from the perspective of other patients, a powerful resource that can help in crucial decision-making.”
To identify the top-performing hospitals, HealthGrades analyzed survey results for the 3,775 hospitals nationwide that participated in the HCAHPS program during the study time period to determine which hospitals scored highest on the surveys. Hospitals had to meet bed size, survey response size, and clinical-quality thresholds in order to be eligible for the award.
